MyBonsaiBuddy.com Frequently asked questions,Terms and Conditions regarding shipping and payment.
Q. HOW DO I PAY FOR MY ORDER, AND HOW DO I KNOW IT IS SAFE?
A. WE USE PAY-PAL.
PAY-PALS SECURE WEB-SITE HANDLES ALL THE PAYMENT INFORMATION AND TRANSFERS THE MONEY TO OUR ACCOUNT. PAY-PAL NOTIFIES US WHEN THE PAYMENT HAS BEEN PROCESSED AND THE FUNDS HAVE CLEARED. WE DO NOT SEE ANY OF YOUR IMPORTANT ACCOUNT INFORMATION. PAY PAL IS THE EASIEST AND SAFEST WAY TO DO TRANSACTIONS ON THE INTERNET FOR BOTH PARTIES. WHEN YOU USE PAY PAL TO HANDLE YOUR TRANSACTION AND SHIP TO THE CONFIRMED ADDRESS, YOU GET AN ADDED BUYER / SELLER PROTECTION PLAN. PAY-PAL ACCEPTS E-CHECKS HOWEVER YOUR ORDER WILL NOT SHIP UNTIL FUNDS HAVE ACTUALLY CLEARED YOUR ACCOUNT. THE CLEARING OF E-CHECKS COULD TAKE UP TO 5 BUSINESS DAYS SO ORDER EARLY OR USE A CREDIT CARD.
Q. CAN I MAIL YOU A CHECK OR MONEY ORDER?
A. OTHER THAN PAY-PAL WE WILL ONLY ACCEPT A UNITED STATES POSTAL MONEY ORDER.
YOUR TREE WILL SHIP EITHER THE SAME OR THE FOLLOWING DAY OF THE MONEY ORDER BEING CLEARED AT THE POST OFFICE. THIS WILL ADD A SHORT DELAY IN SHIPMENT, SO ORDER EARLY. NO CHECKS OR ANY OTHER TYPE OF MONEY ORDER IS ACCEPTED
Q. HOW WILL MY BONSAI COME SHIPPED TO ME?
A. YOUR BONSAI WILL COME IN A LARGE BOX AND WILL BE WIRED TO THE BOTTOM OF THE CARTON FOR THE BONSAI'S SAFETY DURING THE SHIPPING PROCESS.
WHEN YOU RECEIVE YOUR NEW BONSAI OPEN THE TOP OF THE CARTON AS USUAL, CUTTING THROUGH THE TAPE. AFTER OPENING THE CARTON AND LOOKING DOWN INSIDE YOU WILL SEE POPCORN FILLING. NO, YOU CAN NOT EAT IT, IT IS NOT THAT TYPE OF POPCORN, THAT WOULD DRAW BUGS. TAKE A SHARP PAIR OF LARGE SCISSORS AND JUST CUT DOWN THE FRONT OF THE CARDBOARD BOX, CUT THE ENTIRE FRONT SIDE OFF AND LET THE POPCORN SPILL OUT. GENTLY SHAKE OUT AS MUCH POPCORN AS YOU CAN WITHOUT STICKING YOUR HANDS INSIDE. WHEN YOU CAN SEE THE WIRE WHICH IS HOLDING THE POT DOWN TO THE BOTTOM OF THE CARTON YOU CAN EITHER SNIP THROUGH THE WIRE WITH A PAIR OF TIN SNIPS OR YOU CAN UNTWIST THE WIRE, WE SUGGEST A PAIR OF NEEDLE NOSE PLIERS. BE EXTREMELY CAREFUL OF THE ENDS OF THE WIRE, THEY ARE SHARP. ALSO WATCH OUT FOR THE GENTLE BRANCHES OF YOUR TREE AND ANY BEAUTIFUL FLOWERS OR BERRIES, OOOH... LA LA. ESPECIALLY DON'T FORGET TO WATCH OUT FOR THORNS IF YOUR SPECIMAN COMES SO EQUIPPED! If you like you may see our customer feedback on Ebay to get an idea of our shipping quality, just click on the ebay link.
Q. WHAT DELIVERY METHODS DO YOU USE TO DELIVER MY PLANTS AND SUPPLIES.
A. WE USE PRIORITY MAIL FOR PLANTS AND SMALLER ITEMS AND UPS GROUND FOR LARGER SHIPMENTS WHICH DO NOT INCLUDE TREES. WE WILL ALWAYS DO OUR BEST TO GET YOU THE BEST AND CHEAPEST SHIPPING AVAILABLE FOR YOUR ORDER.
INSURANCE IS REQUIRED AND IS A PART OF YOUR SHIPPING AND HANDLING CHARGES. IF ANY DAMAGE OCCURS TO THE PLANT DURING THE SHIPPING PROCESS, WE MUST BE NOTIFIED IMMEDIATELY AND THE DAMAGED ITEM AND THE CARTON IT CAME IN MUST BE SAVED FOR PROOF TO THE SHIPPING CARRIER. WE WILL FILE A CLAIM WITH THE CARRIER AND GET A REPLACEMENT TREE OUT TO YOU AS SOON AS POSSIBLE.
Q. CAN I PICK MY ORDER UP AND SAVE THE SHIPPING?
A. NO, WE ARE SORRY BUT AT THIS TIME WE ARE UNABLE TO ACCEPT WILL CALL ORDERS.
IF AT ANY TIME IN THE FUTURE WE BECOME ABLE TO HANDLE WALK INS, WE WILL MAKE AN ANNOUNCEMENT ON OUR WEB-SITE HOME PAGE INFORMING EVERYONE OF OUR NEW LOCATION.
Q. HOW LONG AFTER I HAVE PAID, DO YOU SHIP MY ORDER?
A. IF YOUR ORDER IS NON-PERISHABLE , IT WILL SHIP EITHER THE SAME OR NEXT BUSINESS DAY AFTER CONFIRMATION FROM PAY-PAL OF YOUR PAYMENT. IF YOUR ORDER INCLUDES A LIVING PLANT, YOUR ORDER WILL SHIP WHEN WE CAN BE SURE YOUR PLANT WILL ARRIVE TO YOU WITHIN A 3 DAY WINDOW. WE WILL NOT SHIP YOUR PLANT OUT TO YOU IF WE BELIEVE THERE IS A CHANCE THAT YOUR TREE WILL BE STRANDED AT THE POST OFFICE OVER THE WEEK-END. WE WILL NORMALLY SHIP ALL TREE ORDERS IN A PRIORITY ORDER ON MONDAYS, TUESDAYS, SOME WEDNESDAYS AND FOR EXTREMELY CLOSE DELIVERIES WE MAY SHIP ON AN OCCASSIONAL THURSDAY. PRIORITY MAIL SENT BY THE UNITED STATES POST OFFICE ALSO DELIVERS ON SATURDAYS.
Q. WHERE DOES MY ORDER SHIP FROM?
A. YOUR ORDER SHIPS FROM VALRICO, FLORIDA 33596
OUR BUSINESS MAILING ADDRESS IS: P. O. BOX 439, VALRICO, FL 33595
Q. DO I HAVE TO PAY SALES TAX?
A. IF YOU LIVE IN AND ARE HAVING YOUR ITEM SHIPPED WITHIN THE STATE OF FLORIDA, WE ARE REQUIRED TO COLLECT SALES TAX AND PAY-PAL WILL ENFORCE THE COLLECTION OF SAID TAX AT TIME OF CHECKOUT. IF YOU LIVE OUTSIDE AND ARE SHIPPING OUTSIDE THE STATE OF FLORIDA, NO YOU WILL NOT HAVE TO PAY FLORIDA STATE SALES TAX.
Q. OKAY, SO I GOT MY BONSAI OUT OF THE BOX, NOW WHAT?
A. NOW YOU UNWRAP THE PLASTIC WRAPPED AROUND THE POT AND SOIL CAREFULLY.
THERE WILL BE SEVERAL LAYERS OF CELAPHANE WRAP TO TRAP MOISTURE IN THE SOIL FOR HIS TRIP TO YOU. BE CAREFUL AS YOU UNWRAP AND TRY NOT TO GET IT CAUGHT IN THE BRANCHES OF THE TREE. SOME OF THE FINE NEW FOILAGE MAY BE BENT OR BROKEN. EXAMINE YOUR NEW JOY AND ACCESS ANY DAMAGE THAT MAY HAVE HAPPENED DURING SHIPPING. REMOVE ANY DAMAGED FOILAGE. BE POSITIVE THAT THE DAMAGE IS IRREPAIRABLE BEFORE YOU COMPLETELY REMOVE ANYTHING. SOME PLANTS LOOK PRETTY BAD RIGHT AFTER SHIPPING SUCH AS BRAZILIAN RAIN TREES. BRAZ. RAIN TREES FOLD UP THEIR LEAVES IN THE DARK AND WHEN DRY AND CAN LOOK AS IF THEY ARE ON THE BRINK OF DEATH HOWEVER A NICE DRINK OF WATER AND A GOOD SPOT WITH FILTERED SUN, NOT TOO MUCH AT FIRST, AND WITHIN A SHORT TIME YOU WILL SEE AN AMAZING DIFFERENCE. INSPECT AT FIRST, TREAT WITH A LITTLE KINDNESS AND YOU WILL SOON SEE WHAT IS WITHERING AND WHAT IS THRIVING. THEN YOU SHOULD CAREFULLY REMOVE ANY PARTS THAT NEED REMOVING. IF THERE IS EVER A SUBSTANTIAL AMOUNT OF DAMAGE, PLEASE JUST CONTACT US IMMEDIATELY AND TELL US. WE WILL LET YOU DECIDE IF YOU WANT TO KEEP IT AND TREAT IT OR IF YOU WANT TO RETURN IT AND WE CAN FILE A CLAIM WITH THE CARRIER FOR THE DAMAGE, AND WE WILL SEND YOU OUT A REPLACEMENT IMMEDIATELY.
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