Frequently Asked Questions

Terms and Conditions Regarding
Shipping and Payment

What Payments Are Accepted

Paypal, Visa and Mastercard. United States Postal Money Order with prior approval. No C.O.D.

Payments are only accepted for orders requesting shipment within the Continental U.S.

Paypal's secure website handles all the payment information and notifies us when the payment has been processed or funds cleared. Paypal is one of the safest ways to do transactions over the internet for both parties. PayPal offers added buyer/seller protections.

Paypal now accepts payment by Visa, Mastercard, private Paypal accounts and e-checks.

Paypal accepts e-checks, however your order will not ship until funds have cleared which could take up to 5 business days so order early or use a credit card.

USPS Money Orders must be approved in advance, if payment is received without prior approval and the ordered item has already been sold your money order will be returned to you immediately unless we have a way to contact you regarding a replacement item.

USPS Money Orders and e-checks must clear before shipment is made which will add a short delay in shipment, so order early.

Available Shipping Methods

We typically ship via United States Post Office or United Parcel Service.

Live trees are shipped United States Post Office Priority Mail or the least expensive shipping method for deliveries within 3 maximum shipping days. Other shipping services are available for an additional fee, please contact us for these rates.

Hard goods can be shipped our choice of priority, parcel post, ups ground or other unless otherwise stated in the individual listing.

Shipping Details

We typically ship daily Monday through Saturday (excluding Sundays and Holidays)

We Do NOT currently ship live plants to California, Arizona, Hawaii, Texas, Louisianna or Puerto Rico. We DO ship hard goods such as pots, tools, display stands, etc.

You can purchase from this website by clicking on a "Buy It" button, following the reqested prompts, and following through with payment. You can also contact us at customerservice@mybonsaibuddy.com and request shipping information and an invoice for payment.

Orders on products not containing live trees are normally packaged and shipped within 24 hours of cleared payment. We will combine small items along with your bonsai when possible to save on shipping. Larger items will ship separately from live plants ordered and at a separate cost.

Live Plants will only be shipped on Mondays - Wednesdays to prevent it from being stored over a weekend.

Satisfaction Guarantee

We guarantee all plants to be healthy at the time of shipment.

Your business is important to us. If you are not pleased with your purchase, call us within 7 days and we will be happy to help you.

If your order is damaged during shipment, please contact the appropriate shipping facility and notify us immediately via email at customerservice@mybonsaibuddy.com or through this website.

Sales Tax

If your payment is made from or delivery is made to an address inside the state of Florida, you will automatically be billed Florida State Sales Tax.

If you live outside of and are receiving delivery outside the state of Florida you will not pay sales tax at the time of payment.

How A Live Tree Is Packaged For Shipment

Your bonsai will come in a large carton and will be wired or strapped to the bottom of the carton for the safety of the plant during the shipping process. Cellophane will be used to keep the soil contained during the shipment.

When you receive your delivery, gather a large trash can or bag, a pair of wire cutters or heavy duty scissors to open and remove the tree.

Begin by opening the top of the carton, cutting through the tape. After opening the top of the box check for styrafoam packing material. If there is a large amount of popcorn filler, raise the entire carton and tilt into a trash can or large trash bag and pour out the filling. Do this process slowly and as you tilt the package keep our hand in a position as to be able to catch your item should it have become dislodged from its strapping.

Next cut down any side of the carton to give yourself a better vantage point on the straps or wires and allow you better access with your hands.

Next snip through the strapping. If wire was used you can snip or untwist. Use caution, the ends of the wires or straps can be very sharp.

Always watch out for thorns if your speciman comes so equipped!

Carefully unwrap the plastic wrapped around the pot and soil. Use caution when unwrapping and try to avoid pulling the plant to one side or getting the plastic caught in the branches.

Immediately water the plant with fresh water. Watering from above is recommended as this will force fresh oxygen and water into the soil.

Place your new bonsai in a location with filtered sun, not too much as first.

Read care instructions on your particular species and follow the directions carefully.

Do not fertilize for 3 weeks. Your bonsai has recently been fertilized and may experience some shipping stress for a couple of weeks after shipment from lack of sunlight and acclimating to its new location.

Tropical bonsai species grown indoors will require humidity trays and possible additional lighting to stay healthy. If growing indoors read our "How to care for indoor bonsai" information page. Most tropical bonsai will require protection during the winter months except in the warmest of climates.